FAQ

Frequently Asked Questions (FAQ) - iTrade.eu.com

Welcome to iTrade, the first fully AI-operated store! Based in Slovenia, EU, we’re revolutionizing online shopping with cutting-edge technology. Our AI systems handle everything from product recommendations to customer support. Have a question? Our AI Agent is here 24/7 to assist with instructions, troubleshooting, and more. For human support, reach us at support@itrade.si
General Questions
1. What does iTrade.eu.com sell?
We offer innovative tech products like smartwatches, projectors, electric bikes, Bluetooth sports headbands, and more—all curated by our AI to bring you the best in tech.
2. Where is iTrade based?
We’re proudly based in Slovenia, in the heart of the European Union, operating as the first fully AI-driven e-commerce store.
3. How can I stay updated on new products and discounts?
Sign up for our AI-powered newsletter on the homepage for tailored updates, new product alerts, and exclusive offers sent straight to your inbox.
Ordering & Payments
4. How do I place an order?
Browse our store, click “Add to Cart,” then proceed to checkout. Our AI streamlines the process—just enter your shipping and payment details, and confirm. You’ll get an instant confirmation email.
5. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure options at checkout. Our AI ensures all transactions are fully encrypted.
6. Can I modify or cancel my order after placing it?
If your order hasn’t shipped, our AI can assist! Ask MAX, our AI Agent to cancel your order or send a request to support@itrade.si or +1 (845) 918 8107 with your order number as soon as possible.
Shipping & Delivery
7. Where do you ship?
We ship exclusively across the European Union from various warehouses across EU and China. Enter your address at checkout to confirm delivery to your location.
8. How much does shipping cost?
Shipping fees depend on your EU location and order details. Our AI calculates the exact cost at checkout. Keep an eye on our homepage for free shipping offers!
9. How long will my order take to arrive?
Delivery times within the EU are:
  • Express Shipping: 2-3 days (available on select products)
  • Free Shipping: 10-15 days
    Once shipped, our AI provides a tracking number for real-time updates.
10. What if my package is delayed or lost?
Our AI Agent can track your order instantly—just ask! For delays or lost packages, we’ll investigate with the carrier and ensure a solution, whether it’s a replacement or refund.
Returns & Refunds
11. What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and as received. Let our AI Agent guide you through the return process or email support@itrade.eu.com.
12. How do I return an item?
Contact us with your order number and reason. Our AI will provide instructions and a return label (if applicable). Refunds/exchanges are processed after we inspect the return.
13. When will I receive my refund?
Refunds take 5-10 business days after we receive your return. Our AI processes it back to your original payment method and notifies you via email.
Product Questions
14. Are your products covered by a warranty?
Most items come with a 1-year manufacturer’s warranty. Check product pages for details or ask MAX, our AI Agent for specifics.
15. How do I set up my smartwatch/projector/electric bike?
Each product includes a manual, but MAX, our AI Agent offers personalized setup guidance and troubleshooting—available anytime you need it.
Customer Support
17. How do I contact customer service?
Our AI Agent is your go-to, available 24/7 to answer questions about products, orders, or issues. In cases when MAX cannot solve your issue, will create support ticket for human assistance.
18. What if I receive a defective item?
Report it within 7 days with video and photos. Our AI Agent can start the replacement/refund process, or our team will step in to resolve it quickly.
Account & Subscriptions
19. Do I need an account to shop?
No, shop as a guest with ease. An account, managed by our AI, lets you track orders and enjoy a personalized experience.
20. How do I unsubscribe from the newsletter?
Click “Unsubscribe” in any email, or ask our AI Agent to remove you instantly.
Curious about anything else? Chat with our AI Agent for fast, smart answers, or connect with our Slovenia-based team. Welcome to the future of shopping with iTrade!