ENGWE EP-2 PRO Electric Bike 48V 13Ah 20" Folding mountain bike with thick tyre

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We offer Free shipping worldwide, with delivery typically within 10-20 days. For select items, we also provide Express delivery (at an additional charge) within 1-3 business days to certain EU countries, including Slovenia, Croatia, Hungary, Slovakia, Czech Republic and Germany.

We strive to ship to virtually any address around the globe. However, please note that some products may have restrictions, and certain items may not be eligible for international shipping.

Shipping rates for many of our items are determined by weight, which is listed on each product’s detail page. To comply with our shipping partners’ policies, all weights are rounded up to the next full pound.

If you have any questions regarding shipping or delivery, feel free to contact our customer support team. We are here to ensure your order reaches you as smoothly and quickly as possible.

At our online store, we are committed to offering you the simplest and most secure shopping experience. We recognize that payment is a crucial aspect of your purchase, so we provide multiple payment options to suit your needs. Our payment methods are fast, reliable, and secure, ensuring your peace of mind with every transaction.

Payment Options:

PayPal

With PayPal, you can quickly and conveniently complete your purchase using your PayPal account. PayPal is known for its security and speed, providing you with an extra layer of protection during your online shopping. Rest assured that your personal and financial information is always safeguarded.

Credit Card Payments via Stripe

We accept credit card payments securely through Stripe, a leading payment processor known for its reliability and security. You can use your Visa, MasterCard, American Express, or other major credit cards to make a payment directly on our website with confidence.

If you have any questions or need assistance with payment, please don't hesitate to reach out to us via email or phone. Our customer support team is here to provide you with all the information and guidance you need.

Thank you for choosing to shop with us! Our mission is to offer you a seamless shopping experience and deliver high-quality products at competitive prices.